FAQ's

1. How can I contact you?

You can reach us via email at waxworks.eu@gmail.com for any inquiries or assistance regarding our products and services.

2. Where are the products shipped from?

Our products are shipped from various locations depending on the specific item. We ensure that all items are dispatched in a timely manner to provide you with the best possible service.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. You can request a refund within 30 days of receiving your item. Please contact us to initiate the return process.

4. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

5. Are there any items that cannot be returned?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Please refer to our return policy for a complete list of non-returnable items.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days.

7. Can I exchange my item for a different one?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

8. What if I have not received my refund yet?

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us for further assistance.

9. Do you accept returns on sale items?

Unfortunately, we cannot accept returns on sale items or gift cards. Please ensure that you are satisfied with your purchase before completing the transaction.

10. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment.

What types of automotive accessories do you offer?

WaxWorks specializes in a diverse range of high-quality automotive accessories, including stylish tire valve caps and comprehensive car detailing brush sets. Our products are designed to enhance both the functionality and aesthetics of your vehicle.

How do I install your automotive accessories?

Our products are designed for easy installation. Each product comes with detailed instructions to guide you through the installation process, ensuring that you can enhance your vehicle's appearance and functionality without any hassle.

What is your return policy?

We have a 30-day return policy, allowing you to request a return within 30 days after receiving your item. To initiate a return, please contact us at waxworks.eu@gmail.com. Please note that certain items may be non-returnable, such as custom products or sale items.

How can I ensure my order is correct upon delivery?

We recommend inspecting your order immediately upon reception. If you find any defects, damages, or incorrect items, please contact us right away so we can address the issue promptly.

What should I do if I receive a damaged item?

If you receive a damaged item, please contact us immediately at waxworks.eu@gmail.com. We will evaluate the issue and work to resolve it, ensuring that you receive a satisfactory solution.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The fastest way to exchange an item is to return the item you have and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product without delay.

Do you offer international shipping?

Currently, we focus on providing quality products within specific regions. Please check our shipping policy for detailed information regarding shipping options and availability in your area.